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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to send an email alert and thank you to a form respondent

    Asked by idiaap on April 01, 2014 at 12:59 PM

    Can both an email alert and a thank you be sent to a person who has completed a form?  I have both set up but only the email alert is received upon completed of the registration form.

    Page URL:
    http://form.jotformpro.com/form/40774053495964

    email and registration form
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    JotForm Support

    Answered by TitusN on April 01, 2014 at 02:37 PM

    Hello,

    Yes it can.

    Please set up an autoresponder email as shown on this linked guide which will be sent to the form users once they submit the form.

    Let us know whether this helps.

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    Answered by idiaap on April 01, 2014 at 02:53 PM

    I have the autoresponder set up and it is working.  However, I would also like to send a separate Thank You message.  Can both be sent?

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    JotForm Support

    Answered by TitusN on April 01, 2014 at 02:54 PM

    Yes -

    Just add another Autoresponder with the thank you message. Modify it with the thank you message you want to display.

    They will both be sent.

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    Answered by gregpare on March 25, 2015 at 06:05 PM

    Can you send a separate email to all responders like a week or two after they have submitted?
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    JotForm Support

    Answered by Kiran on March 25, 2015 at 07:22 PM

    @gregpare,

    Your query shall be answered at a new thread below shortly :

    http://www.jotform.com/answers/540774

    Thanks!