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    I cannot have access to my account through GoogleDrive

    Asked by acimc.asso on April 01, 2014 at 01:51 PM



    Last night i have made 8 forms and everyhing deemed work perfectly.

    I just tried to edit some of them and put in my website but now I am not able to go to my JotForm account through GoogleDrive.

    Eachtime I get the below error. As we have published the forms it is extremly important that this probleme be solved because people start complaining.


    Thanks you very much


    ACIMC Association




    User already exists, create a new drive integrated form

    initializing google user instance

    row is :array(4) { ["google_id"]=> string(21) "101989784083704422976" ["jotform_username"]=> string(10) "acimc.asso" ["google_email"]=> string(20) "acimc.asso@gmail.com" ["credentials"]=> string(1045) "{"access_token":"ya29.1.AADtN_UNn09Y0zepZ6VJfkBWcmwnSMJy7XKKYfJiOmZ3AiZQqfLWVhB7EReC7A","token_type":"Bearer","expires_in":3600,"id_token":"eyJhbGciOiJSUzI1NiIsImtpZCI6ImNlNjA3ZTVlZjk5MjVhMWVjOTY2MTQyMTdhNmI0OGI2M2Y4MzYzMWYifQ.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.NuWtwO6V36LlORnuM-BR0A0m954QoJgbCxlxaZR64XTRK1A9by5Imf0r5e2iL0RdLXrS1aOTRP4OVVUIdDHm-2Asa5XLDmsdV9KP467WYLgrB2VQHRVzbtULTqGweZF0AcrjCXSGPgVUGzFBAUJa6G7yd8lB_A85VyisGfcVOoY","refresh_token":"1\/A_1dh74W9ISyfNlN8uGY79uVFD1Ykf1JHYGw4eJDlxw","created":1391221224}" }

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    JotForm Support

    Answered by EltonCris on April 01, 2014 at 03:23 PM


    I have now re-activated your account after it was suspended due to your recently created form named "ACIMC's Friends | bank payment". Since I find nothing malicious with this form, I have removed the suspension imposed on your account.

    Would you please try it again this time with your browser's cache cleared? If you are still getting the same error, please let us know so we can assist you further.

    Thanks and apologies for any inconveniences caused.