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  • Profile Image

    I am receiving a notification that is coming via jotmails.com, but I cannot find the form where the submission is coming from in my account

    Asked by JimRoyster on April 01, 2014 at 02:40 PM

    I am getting emails via jotmails.com from a form submission that must appear in one of my clients websites, but it does not specify which website the submission is coming from.  I am assuming that this is coming from my using, at one point, your Jot Form builder to accommodate form submissions.

    My email address is RockfordWebDesign@Gmail.com and I do have an account with you, however, I cannot locate any such form in the 'My Forms' area of your site.  Is there some way to track which website this is coming from?  Here is the code snippet for the form that resides in the page referenced in the 'page url' - it is obviously your code, so can you assist me in determining where this is located in my account:

     

    <script src="//cdn.jotfor.ms/jotform.jgz?3.1.110" type="text/javascript"></script>
    <script type="text/javascript">
       JotForm.init(function(){
          $('input_28').hint('ex: myname@example.com');
          JotForm.initCaptcha('input_26');
          $('input_26').hint('Type the above text');
       });
    </script>
    <link target="_blank" href="http://cdn.jotfor.ms/jotform.cssgz?3.1.110" rel="nofollow" rel="stylesheet" type="text/css" />

    Page URL:
    http://www.goimagepros.com/contact-us.php

    Form Builder Emails My Forms Submissions JotForm
  • Profile Image

    Answered by EliezerN on April 01, 2014 at 05:06 PM

    Hi,

    Upon viewing and inspecting the form in the webpage I found that it is definetly not ours. I can confirm that the script is ours, so what I can think that may be you were first using one of our forms in the one you have in that page currently, removed our form codes and replaced it by the new form code (not ours), but accidentally left that script there.

    So, If that is the case what you can do is to try removing that script and then see if you still keep receiving email notifications via @jotmail.com. That way will be determine if that script part is causing this behavior.

    In order to trace the website where the submissions are coming from, you may use our Get Referrer widget in all of your forms and if you have used the deafault embed code to embed your forms, they will update automatically in your websites. You can find the widget description here: http://widgets.jotform.com/widget/get_referrer

    That way if one of the forms in your account is the one that is sending this submissions to you, the notification email will include the URL of the website where the form was submitted from.

    It would also be helpful if share with us a screenshot of one of the notification emails you have received, that would help us to see if the submission data concides with some of your form's data.

    Thanks

  • Profile Image

    Answered by JimRoyster on April 07, 2014 at 07:00 PM
    Thank you, here is a screenshot of the latest one. It has no reference
    whatsoever to the website that the form was generated from, which is
    strange....and I thank you for your assistance in this matter. I am also
    including the headers for this email, so that you may be able to make a
    better judgement as to which site this is coming from.
    Again, thank you in advance for your assistance.
    I need to know which website this is coming from. I logged into my jotmail
    account and I see a few forms I created that have a few submissions, but
    these emails that I am referencing are certainly NOT in that list of
    submissions, as I inspected the submissions in my account and none of them
    are these.
    [image: Inline image 1]
    <------start headers------>
    Delivered-To: rockfordwebdesign@gmail.com
    Received: by 10.60.93.6 with SMTP id cq6csp146762oeb;
    Mon, 7 Apr 2014 11:32:11 -0700 (PDT)
    X-Received: by 10.60.42.194 with SMTP id q2mr2812254oel.66.1396895530616;
    Mon, 07 Apr 2014 11:32:10 -0700 (PDT)
    Return-Path:
    Received: from us-app1.jotservers.com (us-app1.jotservers.com. [23.29.121.50])
    by mx.google.com with ESMTPS id lr2si1255190obb.44.2014.04.07.11.32.10
    for
    (version=TLSv1.1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);
    Mon, 07 Apr 2014 11:32:10 -0700 (PDT)
    Received-SPF: pass (google.com: domain of noreply@jotmails.com
    designates 23.29.121.50 as permitted sender) client-ip=23.29.121.50;
    Authentication-Results: mx.google.com;
    spf=pass (google.com: domain of noreply@jotmails.com designates
    23.29.121.50 as permitted sender) smtp.mail=noreply@jotmails.com
    Received: from us-app1.jotservers.com (localhost.localdomain [127.0.0.1])
    by us-app1.jotservers.com (8.14.4/8.14.3/Debian-5+lenny1) with ESMTP
    id s37IWAcb031505
    for ; Mon, 7 Apr 2014 14:32:10 -0400
    Received: (from jotform@localhost)
    by us-app1.jotservers.com (8.14.4/8.14.3/Submit) id s37IW9Me031504;
    Mon, 7 Apr 2014 14:32:09 -0400
    X-Authentication-Warning: us-app1.jotservers.com: jotform set sender
    to noreply@jotform.com using -f
    To: rockfordwebdesign@gmail.com
    Subject: Notification 3
    X-PHP-Originating-Script: 1002:PHPMailerLite.php
    Date: Mon, 7 Apr 2014 14:32:09 -0400
    ...
  • Profile Image

    Answered by Cesar on April 07, 2014 at 11:37 PM

    Thank you again for your additional input. I have been looking further into this, yet I am unable to narrow down the location or account this email is coming from since it does not provide any information on the Form ID. In any case we will be looking further to this. If I come with additional information on the source of this email, I will let you know through this thread. Thank you.