What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am receiving a notification that is coming via jotmails.com, but I cannot find the form where the submission is coming from in my accountAsked by JimRoyster on April 01, 2014 at 02:40 PM
I am getting emails via jotmails.com from a form submission that must appear in one of my clients websites, but it does not specify which website the submission is coming from. I am assuming that this is coming from my using, at one point, your Jot Form builder to accommodate form submissions.
My email address is RockfordWebDesign@Gmail.com and I do have an account with you, however, I cannot locate any such form in the 'My Forms' area of your site. Is there some way to track which website this is coming from? Here is the code snippet for the form that resides in the page referenced in the 'page url' - it is obviously your code, so can you assist me in determining where this is located in my account:
$('input_26').hint('Type the above text');
<link target="_blank" href="http://cdn.jotfor.ms/jotform.cssgz?3.1.110" rel="nofollow" rel="stylesheet" type="text/css" />
Upon viewing and inspecting the form in the webpage I found that it is definetly not ours. I can confirm that the script is ours, so what I can think that may be you were first using one of our forms in the one you have in that page currently, removed our form codes and replaced it by the new form code (not ours), but accidentally left that script there.
So, If that is the case what you can do is to try removing that script and then see if you still keep receiving email notifications via @jotmail.com. That way will be determine if that script part is causing this behavior.
In order to trace the website where the submissions are coming from, you may use our Get Referrer widget in all of your forms and if you have used the deafault embed code to embed your forms, they will update automatically in your websites. You can find the widget description here: http://widgets.jotform.com/widget/get_referrer
That way if one of the forms in your account is the one that is sending this submissions to you, the notification email will include the URL of the website where the form was submitted from.
It would also be helpful if share with us a screenshot of one of the notification emails you have received, that would help us to see if the submission data concides with some of your form's data.
Thank you, here is a screenshot of the latest one. It has no reference
whatsoever to the website that the form was generated from, which is
strange....and I thank you for your assistance in this matter. I am also
including the headers for this email, so that you may be able to make a
better judgement as to which site this is coming from.
Again, thank you in advance for your assistance.
I need to know which website this is coming from. I logged into my jotmail
account and I see a few forms I created that have a few submissions, but
these emails that I am referencing are certainly NOT in that list of
submissions, as I inspected the submissions in my account and none of them
[image: Inline image 1]
Received: by 10.60.93.6 with SMTP id cq6csp146762oeb;
Mon, 7 Apr 2014 11:32:11 -0700 (PDT)
X-Received: by 10.60.42.194 with SMTP id q2mr2812254oel.66.1396895530616;
Mon, 07 Apr 2014 11:32:10 -0700 (PDT)
Received: from us-app1.jotservers.com (us-app1.jotservers.com. [184.108.40.206])
by mx.google.com with ESMTPS id lr2si1255190obb.44.2014.04.07.11.32.10
(version=TLSv1.1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);
Mon, 07 Apr 2014 11:32:10 -0700 (PDT)
Received-SPF: pass (google.com: domain of email@example.com
designates 220.127.116.11 as permitted sender) client-ip=18.104.22.168;
spf=pass (google.com: domain of firstname.lastname@example.org designates
22.214.171.124 as permitted sender) email@example.com
Received: from us-app1.jotservers.com (localhost.localdomain [127.0.0.1])
by us-app1.jotservers.com (8.14.4/8.14.3/Debian-5+lenny1) with ESMTP
for ; Mon, 7 Apr 2014 14:32:10 -0400
Received: (from jotform@localhost)
by us-app1.jotservers.com (8.14.4/8.14.3/Submit) id s37IW9Me031504;
Mon, 7 Apr 2014 14:32:09 -0400
X-Authentication-Warning: us-app1.jotservers.com: jotform set sender
to firstname.lastname@example.org using -f
Subject: Notification 3
Date: Mon, 7 Apr 2014 14:32:09 -0400
Thank you again for your additional input. I have been looking further into this, yet I am unable to narrow down the location or account this email is coming from since it does not provide any information on the Form ID. In any case we will be looking further to this. If I come with additional information on the source of this email, I will let you know through this thread. Thank you.