What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload Error: File could not be uploaded for some reason

    Asked by ruralscapes on April 01, 2014 at 02:59 PM

    may client can't sobmit upload files

    Upload Error
    File could not be uploaded for some reason.

    Please go back and fix the problem(s)
    Page URL:

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    JotForm Support

    Answered by Mike_T on April 01, 2014 at 05:03 PM

    Thank you for contacting us.

    The issue is most probably related to enabled FTP integration on your form. Please go to the form Submissions page and disable the 'Send Uploads to FTP' option or re-configure it.

    Also, your first upload field is configured to accept PDF files and Validate Images at the same time. I think that the 'Validate Image' option needs to be disabled.

    Please give it a try and let us know if you need any further assistance.