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    Two fields are unable to appear in the submission PDF output

    Asked by oneaccordpt on April 01, 2014 at 04:55 PM

    I am creating paperwork for a doctor's office, and today I had a patient fill it out for the first time. The last 2 fields are marked In-office signature, and In-office date. I've tried hiding them, unhiding them, making them read only, moving them to other locations in the document, and even left them as normal fillable fields with warnings about not typing any data into them. Every single time I (or anyone else) completes the form, the PDF it puts in Dropbox for us is awesome except those 2 fields are ALWAYS missing. There's nothing special about them. They're just normal text boxes..... Any suggestions or ideas?

    Page URL:
    http://form.jotform.us/form/40865728275162

    dropbox office text boxes fill
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    Answered by oneaccordpt on April 01, 2014 at 06:48 PM

    I just noticed that when I get the email notification with a copy of the form, the fields are present. But in the PDF version.... still nothing. So weird. Help!

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    JotForm Support

    Answered by BDAVID on April 01, 2014 at 06:49 PM

    Hi, to make it appear you need to uncheck the "auto hide empty fields" option.

    1) Click on MY FORMs, then on Submissions.

    2) Click on the gear Icon, and uncheck the option.

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    JotForm Support

    Answered by BDAVID on April 01, 2014 at 06:50 PM

    Forgot to say, then you can click on "Get PDF" to download it, let us know if you have more questions, we will be glad to assist you.

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    Answered by oneaccordpt on April 09, 2014 at 10:36 AM

    While this solution worked (thanks!), it now causes the form to show every single field. Even the ones that are dependent on the answers from another to show up. For example "Date of Injury" is not supposed to show up on the printed/PDF version of the form unless the patient selects that they are "Worker's Compensation". That's just one example. There are other answer dependent fields that show up now. Is there any way to cherry pick what shows and what doesn't? Or am I asking for way too much control? lol

     

    Thanks guys and gals of jotform! You guys are doing some great work here!

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    JotForm Support

    Answered by Welvin on April 09, 2014 at 11:33 AM

    Hi,

    That's what the output if you unheck the Auto Hide Empty Fields option in the form submissions page. 

    Based on your original posting, you want the last two fields visible in the PDF even if they are not filled? Is that what you want? Unfortunately, that is not possible. Only filled fields will be visible in the PDF output. You may want to put a Default Value for that fields so they will be visible in the PDF. That's the only option I could think that makes this possible to print out:

    Thanks

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    Answered by oneaccordpt on April 09, 2014 at 11:57 AM

    Hmmmm I guess I can put an X or something in the box that they can sign next to. That will mark the field as filled. I guess that will have to work. Thanks!

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    JotForm Support

    Answered by Welvin on April 09, 2014 at 01:00 PM

    Yes, that should work for the purpose of showing the last two fields in the PDF output. Also try a hard space in the default value, this HTML entity:  

    Thanks

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    Answered by oneaccordpt on April 11, 2014 at 11:47 AM

    Another issue has cropped up. Just plain text boxes that I have entered data into (disclaimers and such) do not show up on the PDF version. Also, I added a picture that I would like the patients to be able to fill out in the office, and that does not show up on the PDF either. These shouldn't be considered blank fields rigth? One of them has 2 paragraphs of text, and the other is a giant image. They should show up I would think....

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    Answered by jedcadorna on April 11, 2014 at 01:06 PM

    To include all in the PDF try enabling Show headers and Text. Once you receive an email together with the PDF link you should be able to see the those fields.

    You can also set the disclaimer required to make mandatory for the user to check that they have understood the whole terms and conditions. You can also use the Terms and Conditions widget that is found under widgets section.