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  • Profile Image

    Format credit card error page

    Asked by SMUJotForm on April 01, 2014 at 06:31 PM

    Hi JF,

    We are testing what the credit card failure experience is like for our users and see that it's a big grey box with the general Authorize.net error. (See attached)

    Is there:

    1) a way to format this?

    2) a way to return the field that is the offending field?

    Thanks!

    Vanessa

    Screenshot
    format credit card thanks
  • Profile Image

    Answered by Cesar on April 01, 2014 at 07:58 PM

    Unless my colleagues know a workaround. I do believe this is not possible as this message is stored on the server side. In any case I will perform furether research on this. If I do find any information that states this can be customized I will let you know.

    There are Error Messages that can be customized on the Form, whic are located here:

    https://shots.jotform.com/cesar/screens/formerrormessages.png

    Thank you.

  • Profile Image

    Answered by SMUJotForm on April 01, 2014 at 08:09 PM

    Great, Cesar. I'll take a look at the settings.

     

    Thanks!

    Vanessa