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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Reply to address question

    Asked by minner99 on July 25, 2011 at 04:10 PM

    I use your forms to send jobs to my contractors.  They can accept or reject the job.  When they reply after receiving the job in email, it does not go to any email address.  I cannot find how to setup a reply to email for when a submission is received.  Please help.





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    JotForm Support

    Answered by abajan on July 25, 2011 at 04:33 PM

    Hello minner99

    When I checked that form's notifications, I noticed that in each case the "Type of inspection" field was selected as the Sender Email. Since that field does not allow email addresses to be entered, the Reply To function at the recipient's email address would not work. The field that should have been chosen is "Clients E-mail".

    Please change it, click Finish, save the change and let us know that helps.


    ~ Wayne