What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Can I Change My Premium Account to Professional In JotForm?

    Asked by liberrygrl on July 25, 2011 at 05:34 PM

    Hi!  I see that I can upgrade at any time.  How would that work if I've purchased a year-long subscription to the premium plan and it turns out that this month and next month I need more than 1,000 submissions per month?



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    JotForm Support

    Answered by NeilVicente on July 25, 2011 at 05:47 PM


    If you have subscribed to Premium for 1 year, and a time comes that you require more than the 1000 submission allocation, you can instantly upgrade to a Professional subscription, but you would have to cancel the premium subscription first so you can ask for a refund of the unused months.

    Hope you find this information useful. Thank you and have a nice day!