Reply to email address

  • Profile Image
    Andrew 
    Asked on April 02, 2014 at 10:24 AM

    Hi.. I see there is quite a bit of discussion regarding the 'reply-to' email address.

    I need the reply-to email address to be the subscribers email address so that the form admin can click the reply to button in their email cleintg and send a response.

    I have trired the 'easy' method of setting the 'reply-to' email address to the email address captured on the form but in my case this does not work. The reply to address still comes up as the JotForm email address.

    I will try the Mandrill solution... but if this is the same case for all users it may by why there are so many questions about setting the reply-to email address.

    Thanks

    A

  • Profile Image
    cflights
    Answered on April 02, 2014 at 11:10 AM

    Hi again.. I have been looking at this and see that I had 2 email fields in the form so renamed one of them and after that the reply-to option worked so perhaps it was the system could not pick up the correct fields as 2 the same name so it went with the default... seems to be working now.

    A

  • Profile Image
    KadeJM
    Answered on April 02, 2014 at 11:14 AM

    It sounds like one of your fields needed to be reset for the reply-to and then when you renamed it this caused that to be reset which is what is supposed to happen if you rename it. Anyway though, that's good to hear that it's working now but if you get confused or have more problems then let us know.