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  • Profile Image

    Form collapse not working in Firefox when using lightbox embed

    Asked by darje on April 02, 2014 at 10:28 AM

    Above mentioned. Form link is: http://form.jotform.co/form/40822211594853

    It works there but when triggered froma page which is http://metalka.hr/test/aluminijske-ograde/ograde-i-kapije/ (look at the bottom of the page where it says INFORMATIVNA PONUDA in orange) and is called via lightbox embed it doesnt allow opening form collapse segments.

     

    Please help 

    Page URL:
    http://metalka.hr/test/aluminijske-ograde/ograde-i-kapije/

    JotForm form link and
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 02, 2014 at 11:39 AM

    I could see and replicate the same problem in firefox where it is frozen. Try removing the " 2 " after the script " Feedback " value. This fixed it on my end so please try it on yours and let us know.

    Example:

    CHANGE - 

    <script src="//cdn.jotfor.ms/static/feedback2

    .js?3.2.1211" type="text/javascript">

    new JotformFeedback({

    formId:'40822211594853',

    base:'http://form.jotform.co/',

    windowTitle:'ALU CENTAR - STEPENIŠTE',

    background:'#FFA500',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700

    });

    </script>

    <a class="lightbox-40822211594853" style="cursor:pointer;color:blue;text-decoration:underline;">ALU CENTAR - VANJSKA OGRADA</a>

     

    TO:

    <script src="//cdn.jotfor.ms/static/feedback

    .js?3.2.1211" type="text/javascript">

    new JotformFeedback({

    formId:'40822211594853',

    base:'http://form.jotform.co/',

    windowTitle:'ALU CENTAR - STEPENIŠTE',

    background:'#FFA500',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700

    });

    </script>

    <a class="lightbox-40822211594853" style="cursor:pointer;color:blue;text-decoration:underline;">ALU CENTAR - VANJSKA OGRADA</a>

     

  • Profile Image

    Answered by darje on April 02, 2014 at 01:46 PM

    Hm no it doesnt fix the problem. Now it doesnt open the form at all. It just says:

    Invalid Form URL

     

    This form is not available for this domain.
    http://www.jotform.co/form/40822211594853
  • Profile Image

    Answered by EliezerN on April 02, 2014 at 03:28 PM

    @darje

    To resolve this issue simply change the the value for "base" from "http://jotformeu.com/" to "http://form.jotform.co/".

    So, if at the time of getting the Lightbox code the script has the value http://jotformeu.com/ then change it to http://form.jotform.co/ as in this example:

    <script src="//cdn.jotfor.ms/static/feedback

    .js?3.2.1211" type="text/javascript">

    new JotformFeedback({

    formId:'40822211594853',

    base:'http://form.jotform.co/',

    windowTitle:'ALU CENTAR - STEPENIŠTE',

    background:'#FFA500',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700

    });

    </script>

    <a class="lightbox-40822211594853" style="cursor:pointer;color:blue;text-decoration:underline;">ALU CENTAR - VANJSKA OGRADA</a>

    Then, the form and Form Collapses will work with no issues.

    Let us know if you need further assistance with this inquiry.

    Thanks

  • Profile Image

    Answered by darje on April 02, 2014 at 04:16 PM

    Thanks that worked.