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  • Profile Image

    The message of the required fields show up automatically, even without cliking on it and skipping them

    Asked by movige on April 02, 2014 at 10:30 AM

    Hello

     

    After succsesfule sms confirmation and pushing Next Button in order to go on next step of the form new form appears but all mandatory fields are red color (like allready checked)

    please see the link

    Page URL:
    http://form.jotform.me/form/40892994344467

    next new form sms checked
  • Profile Image

    Answered by EliezerN on April 02, 2014 at 11:57 AM

    I cloned your form and I was able to reproduce the issue from my side. However, digging deeper I was able to find that the cause of that behaviour is the SMS Confirmation widget. Once I removed it from the form the issue disappeared:

    So, I have forwarded this issue to our next level support so that they can find why the widget is causing this behaviour and also resolve it as soon as possible.

    We will inform you via this thread once it is resolved.

    Thanks

  • Profile Image

    Answered by cettox on April 03, 2014 at 07:06 AM

    Hi,

    This is a known bug, and do not related with SMS Confirmation widget, see this thread for updates on this bug:

    http://www.jotform.com/answers/356716-The-message-of-the-required-fields-show-up-automatically-even-without-cliking-on-it-and-skipping-them#1

     

    It happens when you use widgets and page breaks together.

     

    One workaround is that, put SMS confirmation widget on last pages so that there are no more required other fields after that. That would solve the issue temporarily. But we are currently working to solve the issue once and for all.

     

    Thanks.