What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I hit the submit button my form stays at please wait and never submits

    Asked by carsonmediamarketing on April 02, 2014 at 10:42 AM

    when testing out my form it won't submit it just stays at please wait and sits there forever and never submits.

    Page URL:
    http://carsonmediamarketing.com/pay-invoice/

    Screenshot
    please wait and
  • Profile Image

    Answered by carsonmediamarketing on April 02, 2014 at 12:03 PM

    can someone please respond.  i really need to get this taken care of today.  thank you.

  • Profile Image
    JotForm Support

    Answered by abajan on April 02, 2014 at 12:08 PM

    It's possible this is being caused by a conflict between scripts on the page and those of the form. Is the same behavior being exhibited when the un-embedded (standalone) version of the form is used? If so, please substitute the iFrame version of the form code for the default code provided by the Embed Form Wizard and let us know if it helps:


    Thanks

    P.S Just FYI, I was actually in the process of responding when your second post showed up. We follow a set procedure of answering the oldest posted threads in the queue first.

  • Profile Image

    Answered by carsonmediamarketing on April 02, 2014 at 12:17 PM

    Ok, good looking.  Will try your suggestions now.  Thank you so much!

  • Profile Image

    Answered by carsonmediamarketing on April 02, 2014 at 12:22 PM

    nah that didn't work.  i've never had this problem before.  this is weird. and the standalone form is doing the same thing.

     

    here is the link to the standalone form:

    https://secure.jotform.us/form/40913810109144

  • Profile Image
    JotForm Support

    Answered by Mike_T on April 02, 2014 at 02:16 PM

    It appears that the form is not connected to your Stripe account. Please integrate the form with your Stripe account using either 'Connect with Stripe' or 'Enter Stripe API Key Instead' button.

    Then, test the form once again. Thank you.

  • Profile Image

    Answered by EpicStudio on June 30, 2014 at 04:51 PM

    Dear friends at JotForm, it seems that javascript is getting a conflict on my site. I just tried the different embedding options and all seem to mess up the form appearance, some just don't show up and all of them are showing the never ending "Please wait" message.

    What would you suggest?

    My URL is http://en-cancun.com.mx/paginas-web-en-cancun.html

    Thanks in advance.