- MONSTERMILITIAAsked on April 02, 2014 at 10:52 AM
I made a form, and it was working well for a good amount of time, getting the responses in my e-mail, but now i noticed they are not getting to me.
I checked in the jotform login under submitted forms and there are ones that i did not get in my e-mail.
What can i chedck to make sure they ALL get to me?
- EliezerNAnswered on April 02, 2014 at 12:16 PM
Upon checking the mail logs of your email addresses firstname.lastname@example.org and email@example.com that are the one of the notifiers of your form, it shows that the emails are being delivered with no issues:
/var/log/jotform/amazonSES.log:[02/Apr/2014:09:16:50 -0400] 40643369669972 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001452295bf70-e72f4547-8cf1-4e68-b68d-56e7f580ac26-000000 - RequestId:0cf3236e-ba69-11e3-a474-d13ce9e0b217
/var/log/jotform/amazonSES.log:[02/Apr/2014:11:42:28 -0400] 40643369669972 AmazonSES Sent email to email@example.com - MessageID:00000145231b12a9-d55dd87d-2cc6-428a-9380-aaba174b8a2b-000000 - RequestId:64f6f011-ba7d-11e3-a70c-2b7c47a33170
So, probably the emails have been flagged as spam and they have landed in that folder of your email. Please make sure to check the spam/junk folder and kindly contact your email service providr and ask them to whitelist our damain names:
We use Amazon SES method for "firstname.lastname@example.org" sender.
This guide is also very useful to avoid this kind of issues: How to setup email alerts to prevent email bouncing related issues
If you do not receive the notifier email yet, do not hesitate to contact us.