What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The notifiers of my form submissions are not sent to my email

    Asked by MONSTERMILITIA on April 02, 2014 at 10:52 AM

    I made a form, and it was working well for a good amount of time, getting the responses in my e-mail, but now i noticed they are not getting to me.

    I checked in the jotform login under submitted forms and there are ones that i did not get in my e-mail.


    What can i chedck to make sure they ALL get to me?



    Page URL:

  • Profile Image

    Answered by EliezerN on April 02, 2014 at 12:16 PM


    Upon checking the mail logs of your email addresses tony@ahoy-cruises.com and digitalhandyman@cfl.rr.com that are the one of the notifiers of your form, it shows that the emails are being delivered with no issues: 

    /var/log/jotform/amazonSES.log:[02/Apr/2014:09:16:50 -0400] 40643369669972 AmazonSES Sent email to tony@ahoy-cruises.com -  MessageID:000001452295bf70-e72f4547-8cf1-4e68-b68d-56e7f580ac26-000000 - RequestId:0cf3236e-ba69-11e3-a474-d13ce9e0b217

    /var/log/jotform/amazonSES.log:[02/Apr/2014:11:42:28 -0400] 40643369669972 AmazonSES Sent email to digitalhandyman@cfl.rr.com -  MessageID:00000145231b12a9-d55dd87d-2cc6-428a-9380-aaba174b8a2b-000000 - RequestId:64f6f011-ba7d-11e3-a70c-2b7c47a33170

    So, probably the emails have been flagged as spam and they have landed in that folder of your email. Please make sure to check the spam/junk folder and kindly contact your email service providr and ask them to whitelist our damain names:

    We use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    This guide is also very useful to avoid this kind of issues: How to setup email alerts to prevent email bouncing related issues

    If you do not receive the notifier email yet, do not hesitate to contact us.