The notifiers of my form submissions are not sent to my email

  • Profile Image
    MONSTERMILITIA
    Asked on April 02, 2014 at 10:52 AM

    I made a form, and it was working well for a good amount of time, getting the responses in my e-mail, but now i noticed they are not getting to me.

    I checked in the jotform login under submitted forms and there are ones that i did not get in my e-mail.

     

    What can i chedck to make sure they ALL get to me?

     

    Thanks!

  • Profile Image
    EliezerN
    Answered on April 02, 2014 at 12:16 PM

    Hi,

    Upon checking the mail logs of your email addresses tony@ahoy-cruises.com and digitalhandyman@cfl.rr.com that are the one of the notifiers of your form, it shows that the emails are being delivered with no issues: 

    /var/log/jotform/amazonSES.log:[02/Apr/2014:09:16:50 -0400] 40643369669972 AmazonSES Sent email to tony@ahoy-cruises.com -  MessageID:000001452295bf70-e72f4547-8cf1-4e68-b68d-56e7f580ac26-000000 - RequestId:0cf3236e-ba69-11e3-a474-d13ce9e0b217

    /var/log/jotform/amazonSES.log:[02/Apr/2014:11:42:28 -0400] 40643369669972 AmazonSES Sent email to digitalhandyman@cfl.rr.com -  MessageID:00000145231b12a9-d55dd87d-2cc6-428a-9380-aaba174b8a2b-000000 - RequestId:64f6f011-ba7d-11e3-a70c-2b7c47a33170

    So, probably the emails have been flagged as spam and they have landed in that folder of your email. Please make sure to check the spam/junk folder and kindly contact your email service providr and ask them to whitelist our damain names:

    We use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    This guide is also very useful to avoid this kind of issues: How to setup email alerts to prevent email bouncing related issues

    If you do not receive the notifier email yet, do not hesitate to contact us.

    Thanks