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    How will the account email change impact to my forms?

    Asked by ccdslu on April 02, 2014 at 11:28 AM

    I have just received an email informing me that our email address has changed from ccdslu to canadar@lincolnu.edu.

    Previously at our institution these two departments: Career Counseling and Disability Services shared this account. 

    Recentlty,  these two departments have been separated.  We both need access to the forms provided through Jotform.  With the

    change in address how will that impact the forms that we need to see in Disabiity Services? Is it possible to have a separate

    account for Disability Services? Could we continue to use the old address?  Thank you for your assistance in helping us to continue

    accessing information through such a valuable resource.

    Gretchen Woods, ADA Coordinator

    Lincoln University, Jefferson City Missouri

    email JotForm disability assistance
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    Answered by EliezerN on April 02, 2014 at 01:39 PM

    Hi,

    Please correct me if I have misunderstood your situation. Before, the two departments Career Counseling and Disability Services had acces to account ccdslu, right? But, the email address of that account was changed to canadar@lincolnu.edu, right? So, you now want to know if that will affect the permission that both department have to the account, is that correct?

    If so, let me inform you that both department will still have access to the account as long as they have the correct log in information of the account, username and password.

    Or if you refer to if the notification emails of the submitted forms will be sent to the old or new email address when you say "With the change in address how will that impact the forms that we need to see in Disabiity Services?", then let me tell you that when you change the email address associated to the email account, the email address where the notifications are sen to will not be changed, it needs to be changed manually. So, the old email address will keep receiving the email notifications.

    Regarding to if it is possible to create a separated account for the Disability Services department. Yes, you can create a separated account for it, that would help to manage and organize the form of each department easier. To create a new account just sign up here: http://www.jotform.com/signup

    I hope this helps. Please inform us if the assistance is the one you need or if you still need help with this inquiry.

    Thanks