Problem with .PDF files

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    Asked on April 02, 2014 at 03:50 PM

    My form is generating pdfs that cant be opened.  Have other users reported this problem?

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    Answered on April 02, 2014 at 05:57 PM

    Hi, I have successfully downloaded your submissions as PDF files, you may log out, clear your browsers cache, and log back in, there should not be any problem downloading. I have also sent you the files to your email address. Hope this helps you, let us know if the issue persist.

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    Answered on April 02, 2014 at 06:24 PM

    Yes, thank you.   The .pdfs that you sent opened beautifully.  I appreciate your prompt reply.  I cleared my cache and that solved the problem.  Thanks again.

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    Answered on April 02, 2014 at 07:29 PM


    On behalf of our colleague David, you're quite welcome.

    Contact us again anytime should you need further assistance.