What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with .PDF files

    Asked by stevejalves on April 02, 2014 at 03:50 PM

    My form is generating pdfs that cant be opened.  Have other users reported this problem?

    Page URL:

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    JotForm Support

    Answered by BDAVID on April 02, 2014 at 05:57 PM

    Hi, I have successfully downloaded your submissions as PDF files, you may log out, clear your browsers cache, and log back in, there should not be any problem downloading. I have also sent you the files to your email address. Hope this helps you, let us know if the issue persist.

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    Answered by stevejalves on April 02, 2014 at 06:24 PM

    Yes, thank you.   The .pdfs that you sent opened beautifully.  I appreciate your prompt reply.  I cleared my cache and that solved the problem.  Thanks again.

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    JotForm Support

    Answered by jonathan on April 02, 2014 at 07:29 PM


    On behalf of our colleague David, you're quite welcome.

    Contact us again anytime should you need further assistance.