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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues on form with: 1)Field Prepopulator, 2)Language tool on builder, 3)and on Edit submissions.

    Asked by ICA_Forms on April 02, 2014 at 04:29 PM

    I'm having multiple issue with our forms:

    1. The URL below is supposed to pass through and prefill some of the fields, but that does not happen.

    2. Clicking the Language dropdown in the upper right does not give the option for additional languages, though we have Korean configured.

    3. In admin, clicking on More-> View Submissions, then clicking Edit does bring up the edit window, but all of the fields are blank, and not fillled in with the data on the form.

    Page URL:

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    Answered by ICA_Forms on April 02, 2014 at 04:32 PM

    That URL went weird for some reason. LEt's try putting it in the text of this comment:



    If that doesn't work, here is a shortened version: http://goo.gl/FTy7TK

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    JotForm Support

    Answered by BDAVID on April 02, 2014 at 06:49 PM

    Hi, I just tried the Field Prepopulator app, and it works see my example here, but not with your form. I cloned your form and tried it, and still did not work. I have escalated this to our second level. 

    As well, I see it does not give the option to add another language only on your form. Same for your third question, it only happens on that form. You will be notified via this thread whe this is fixed, Thank you.

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    JotForm Founder

    Answered by aytekin on April 03, 2014 at 05:23 AM

    Unfortunately, it is not possible for us to process your requests. I need to be able to assign the ticket to different developers to check and fix if there is an issue. Please open a separate ticket for each issue. Thank you.