PDF doesn't show hebrew letters.

  • hgf1234567
    Asked on December 6, 2021 at 1:07 PM

    i hope for help

    Jotform Thread 3569260 Screenshot
  • John Support Team Lead
    Replied on December 6, 2021 at 1:57 PM

    I have tried cloning your form and made test submissions to it, however, I did not replicate the issue. Here's the PDF I received that's attached in the email notification:

    1638817001 61ae5ce9a0030  Screenshot 10

  • John Support Team Lead
    Replied on December 6, 2021 at 2:04 PM

    I forgot to mention that I also tried using the same texts that you added in the submission, but still was not able to replicate:

    1638817362 61ae5e52dde84  Screenshot 10

    Can you share what type of device the form is being submitted from? Please provide the following details and we will try to reproduce the issue:

    Device brand and a model:

    Device OS:

    Browser used:

  • hgf1234567
    Replied on December 7, 2021 at 6:05 AM

    the form send with galaxy 10 android.

    you can to fix the problem on this form.

    i need the details on this pdf.

  • hgf1234567
    Replied on December 7, 2021 at 7:13 AM

    1638879212 61af4feca474f תעודת מש Screenshot 10

  • Maria_S
    Replied on December 7, 2021 at 8:23 AM

    Hi,

    I'm currently checking on this and will get back to you right after I have the information.

    Hoping for your kind understanding.


  • hgf1234567
    Replied on December 20, 2021 at 8:52 AM

    Hi i steel waiting

  • Basil JotForm Support
    Replied on December 20, 2021 at 9:34 AM

    Hi,

    Could you please attempt cloning the form and checking if you face the same issue in the cloned form?

    Guide to clone the form:

    https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url/

    Looking forward to your reply.

  • hgf1234567
    Replied on January 2, 2022 at 2:59 PM

    the problem happen when i send the form from the "jot form" app

    when i send the form from safari

  • VincentJay
    Replied on January 2, 2022 at 3:27 PM

    Hello,

    Just to confirm, are you referring to these symbols not translating to the Hebrew language?

    1641155088 61d20a10e0100 cas24asd2 Screenshot 10

    Could you please try using a different device and internet browser and see if the issue still persists?

    Please try using a PC and Google Chrome for testing purposes only. We'll wait for your response.