it won’t let me log into my account because it says login failed - suspended

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    Alaysia Richardson
    Asked on December 06, 2021 at 08:59 PM
    it won’t let me log into my account because it says login failed - suspended
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    Samuel_Ray
    Answered on December 06, 2021 at 09:04 PM

    Hi there,

    I've forwarded the issue to a relevant team who can review it and check if we can still reinstate your account.

    Please allow them some time to check on our concerns. We'll get back to you via this thread as soon as we have heard back from them.

    We appreciate your understanding and patience on this matter.

    Thank you!

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    Samuel_Ray
    Answered on December 07, 2021 at 01:35 PM

    Hi there,

    Thank you very much for waiting!

    I just got word from our Review Team that they've reinstated your account. It should be accessible now.

    Please give it a try and let us know if you still encounter any issues.

    I hope this resolves our issue. If you need further help, please don't hesitate to reach back out to us. Thank you!

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    Nasha  
    Answered on January 03, 2022 at 01:34 PM

    I'm having the same issues.

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    Fahad_M
    Answered on January 03, 2022 at 03:24 PM

    Hi @Nasha,

    We have already responded you on your thread please follow that.

    https://www.jotform.com/answers/3635523