What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pricing options - how do you determine what a submission is?

    Asked by Leesa Hickey  on April 03, 2014 at 12:36 AM

    Asked by Leesa Hickey  on April 03, 2014 at 12:02 AM 


    Our client is trying to determine which pricing option is best for them. 

    The purpose of using a jotform is to prevent spam on their website. 
    Is spam classified as a 'submission'? Or a spam attempt? 
    If a submission is when the submit button is click - is spam counted?
    I posted this earlier but my description was unclear. 
    Hope you can assist with my questions.


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    JotForm Support

    Answered by jonathan on April 03, 2014 at 03:46 AM

    Hi Leesa,

    There are several ways to prevent spam submissions and even the forms itself should not be easily used for spam. You may refer to this guides also

    1. http://www.jotform.com/help/205-How-to-Add-a-Captcha

    2. http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

    Technically, it will not be the subscription type that will determine if the form's submission is a spam or not.

    Basically, all the subscription type from Starter to Paid all have similar features.

    The differ though in limits and paid plans do have more priority over Free plans. Priority in the sense that there are dedicated support that monitor the accounts itself for any account related concern.

    You can get more info about the subscriptions in the JotForm Pricing page.

    Hope this help. Inform us if you need further assistance.