Smart PDF: some Chinese words cannot show in the original PDF

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    csg.opsform
    Asked on December 07, 2021 at 03:06 AM

    1638864366_61af15ef0089a_


    Please check.

  • Profile Image
    Richie_P
    Answered on December 07, 2021 at 03:55 AM

    I have tested a cloned version of your form and when I preview the original PDF.

    It seems to be the Chinese characters are showing at my end.

    firefox_MxqqQD1sLT.png

    To clarify, the issue is only happening when downloading the original PDF document and viewing it in Foxit?

    Can you please try to preview the original PDF before submitting if the issue persists?

    Looking forward for your response.

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    csg.opsform
    Answered on December 07, 2021 at 08:21 PM

    You can try some of word like 彭 名 惠 城 萍 also can not show in normal.

    I have try to download Hong Kong Supplementary Character Set. It is disappointed for me if the Chinese character can not show in 100%.

    https://www.gov.hk/en/about/helpdesk/softwarerequirement/hkscs.htm

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    Rahul_A
    Answered on December 07, 2021 at 09:59 PM

    Hi,

    Thanks for your reply.

    Can you please share the form ID/Link in the question above to check and investigate it further?

    Regards,

    Rahul Aggarwal

    Jotform Support Team

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    csg.opsform
    Answered on December 07, 2021 at 11:31 PM

    The submission date was 2021年12月2日 下午01:18:18

    https://www.jotform.com/inbox/213187445149460/5142314989515917090

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    gerardw
    Answered on December 08, 2021 at 02:42 AM

    I tried the word that you mentioned 彭 名 惠 城 萍 in your form and could see the issue:

    1638949229_61b0616d5464c_0812_4.png

    I'll escalate the issue to our back end team to check further. But before that could you let us know if there is any set or format of words/names that is entered that is causing the issue.

    When I tried using regular Chinese words/names on the PDF, it did not show the symbols on the PDF.

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    csg.opsform
    Answered on December 08, 2021 at 03:47 AM

    Hope that you can solve the problem asap.

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    Mubeen_A
    Answered on December 08, 2021 at 04:20 AM

    Hi,

    Apologize for the inconvenience.

    As requested by my colleague @gerardw "But before that could you let us know if there is any set or format of words/names that is entered that is causing the issue.

    When I tried using regular Chinese words/names on the PDF, it did not show the symbols on the PDF."

    Can you please confirm this? After this, we'll escalate this to our backend team.

    Thank you

  • Profile Image
    csg.opsform
    Answered on January 06, 2022 at 12:37 AM

    You can try some of word like 彭 名 惠 城 萍 also can not show in normal.

  • Profile Image
    gerardw
    Answered on January 06, 2022 at 02:06 AM

    Thanks for updating us.

    I have now escalated the issue to our back end team to check further.

    Once there is an update we will let you know via this ticket.