What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I direct my results to a new email address? ie change my email address

    Asked by bikenblend on April 03, 2014 at 03:13 AM

    Hi, I can't seem to send my forms to a new email address, I change it following these directions but nothing happens: 


    Is there a default email setting that I need to change?? 


    This is getting very frustrtating.. please help. Thanks! 


    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 03, 2014 at 04:21 AM

    Hello bikenblend,

    Upon checking your form, I did not find any issue with that. Your notification email alert should send submission emails to "leena@bikenblend.com.au". Are you not receiving submission emails to this email address?

    I just cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? I did check our email logs and found that the email was sent successfully to your email address from this form. Please check the log below:

    /var/log/jotform/amazonSES.log:[03/Apr/2014:04:17:10 -0400] 40726400857858 AmazonSES Sent email to leena@bikenblend.com.au -  MessageID:0000014526a9c27e-52d81645-e5be-4c72-ac24-d4086b69f4bf-000000 - RequestId:5a9cba5d-bb08-11e3-97b1-81468186449d

    If you do not find the email in your spam folder, please login to your webmail account and see if the email is there.

    Do get back to us if you have not received this submission emails.

    Thank you!

  • Profile Image

    Answered by bikenblend on April 03, 2014 at 06:00 PM
    Hi, Awesome, now it is working! Thank you very much :)
    Bernadette Reithmayer
    Bike n' Blend- *Pedal Powered Smoothies*
    Ph: 0481 315 956
    Email: info@bikenblend.com.au
    Website: www.bikenblend.com.au
    Connect via Facebook
    or Twitter
    Please note I'm working Mondays, Wednesdays and Fridays.
    *We blend fun with fitness - for a happier and healthier world - one
    smoothie at a time. *