unable to log in to my mobile app (android)

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    Asked on April 03, 2014 at 07:43 AM

    I am using joform mobile on my android phone.  It has been working well until recently.  I am getting notifications on my phone that a new form entry has been submitted, but the mobile app is not showing the details of the new entry.  Old entries are still there, but new ones are not being added.   

    So, i tried logging out of the mobile joform app and logging back in.  Now i can't log in.  I am entering my user name and password, but the app refuses my entry as "invalid."  

    I also tried removing the mobile joform app from my phone and reinstalling it.  No help. 

    I also tried changing my password.  No help.  

    Help!   i love this service and i really depend on it.  

    many thanks.  


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    Answered on April 03, 2014 at 09:04 AM


    Sorry about that - lets see if we can sort this out..

    Could you please advice on what mobile device you are using - the brand and model - as well as the Operating System version?

    In the meantime - Could you try re-installing the app from Google Play and let us know if that helps

    Thank you for your patience.

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    Answered on April 03, 2014 at 09:10 AM
    I’m using a Samsung Galaxy Reverb. Operating system: 4.1.2
    I’ve already tried uninstalling and reinstalling jotform mobile from play.

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    Answered on April 03, 2014 at 09:19 AM

    I have escalated the issue to our developers to take a look.

    We shall update you on this thread. 

    Thank you for your patience.

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    Answered on April 03, 2014 at 06:46 PM

    I am having the exact same issue.

    I have a Samsung Galaxy S3 operating on 4.3 and Nexus tablet operating on 4.4.2.

    I have already logged out and logged back in on both devices as well as uninstalled and re-installed Jotform on both devices.

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    Answered on April 03, 2014 at 10:26 PM

    Hi, thanks for reporting that too, once this is fixed you will be notified via this thread. If you have another question, please open a new thread, we will be glad to assist you. 

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    Answered on April 03, 2014 at 10:39 PM

    I am having this exact same problem. Why do we have to keep opening up new threads when the same problem is listed here? I have had to filter through so many threads because they are unorganized.

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    Answered on April 03, 2014 at 11:22 PM


    We do suggest for each issue to be in a separate thread so that we may avoid confusions in the troubleshooting process, this way we can follow through the steps provided and if they solved the problem or not for the original user that opened the thread.

    This thread's issue has alrady been escalated to the Dev Team. Once they have any updates from their end, they will update this thread.

    If you do need any other assistance. Please create a new thread. Thank you.