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    Form is not prefilling when parameters are passed in URL

    Asked by ICA_Forms on April 03, 2014 at 09:11 AM

    The URL below is supposed to pass through and prefill some of the fields, but that does not happen.



    in case the URL goes weird when I submit this, here is the shortened version: http://goo.gl/FTy7TK
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    Answered by ICA_Forms on April 03, 2014 at 09:19 AM

    FYI, this was originally submitted as ticket 356920 (URL below), but I was told to break this up into several separate tickets.



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    Answered by jedcadorna on April 03, 2014 at 10:41 AM


    Yes this no longer works for most of the standard fields like textbox,radio buttons, checkbox and dropdowns. To prepopulate value please use this app http://prepopulate.jotform.io.

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    Answered by ICA_Forms on April 03, 2014 at 11:21 AM

    I have looked at the service you linked, and it is not useful for what we need. We are prefilling forms with information specific to each user, not one prefill for all users. How would I script this to dynamically populate the form and then automatically generate a unique URL for each set of data? We can look at moving to this model if you can provide the requested information.

    However, I do not believe this is the issue, as we have lots of other forms that use the parameterized URL and it works fine. This is one of 4 tickets I have open on the same form, so I firmly believe that there is something fundamentally wrong with this form. Here is an example of another form that works fine:


    or the shotrtened version: http://goo.gl/584Aa8

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    Answered by EliezerN on April 03, 2014 at 01:02 PM

    Thanks for the explanation.

    It seems that your form started working correctly while I was testing your form and answering your inquiry. Did you do any change/fix from your side? It is now populating with no issues:

    Pleaes let us know if the issue still persists from your side.


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    Answered by ICA_Forms on April 03, 2014 at 01:49 PM

    No, I believe you've got it confused. the last link I provided was a working example to demonstrate that this is not a problem with the parameterized URL functionality in general, just for this specific form. The Arrival form in the original request, is NOT working. The Departure Form you screenshotted is working fine.

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    JotForm Support

    Answered by TitusN on April 03, 2014 at 03:26 PM


    You are right - the prepopulation should work as you have posted in the original request - sorry we did not get it the first time.

    This link: http://www.jotformpro.com/form/33285140639960?studentFirst=Grant&studentLast=zzzSchmitt&parent=techhelpdesk@interlochen.org&studentid=00000000&reasonFor3=Winter%20Break%20Arrival

    Should populate the same values after "=" in each corresponding field - but the form does not -

    There is something fundamentally wrong with that form - http://www.jotformpro.com/form/33285140639960

    I would ask you to kindly recreate it (not clone it) so that our developers can take a look at the form and figure out why it does not function as it should to prepopulate values from a querystring

    We shall update you on this thread.

    Thank you for your patience.

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    Answered by ICA_Forms on April 04, 2014 at 02:13 PM

    Any update on this? I don't see any reason to recreate this, as it will definitely work on the new form. All of our other forms work fine. The departure form (linked previously in this ticket) works well, and is very similar. The only difference I can think of is that the Arrival Form has part of a Spanish translation in it.

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    Answered by EliezerN on April 04, 2014 at 03:34 PM


    We understand the urgency of this matter for you, we apologize for the time this is taking to be resolved. This ticket has been already assigned to one of our Developers and it has been marked as important.

    So, once our develper resolve this issue you will get the update via this thread.

    We highly appreciate your patience.

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    Answered by ICA_Forms on April 07, 2014 at 10:36 AM

    This form was reverted back to a previous version as a fix to a different ticket, and now is working. It was related to adding a translation.

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    JotForm Support

    Answered by ashwin_d on April 07, 2014 at 11:22 AM

    Hello ICA_Forms,

    Thank you for keeping us posted on this. I am glad that your form is working fine now.

    A ticket is already open and our back end team is already looking into this issue. As you have already reverted your form to previous version, I am not sure if our backend team will be able to replicate this issue.

    We will also keep you posted on this if there are any updates.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on October 17, 2014 at 06:24 AM


    Sorry for the long wait. May I ask if the problem reported here still persists though?

    I have tested your form here but was not able to recreate the issue. 

    Kindly confirm if this ticket is no longer releavant so we can close it right away. If not, please provide us more information so we can figure out the problem and find a solution if needed.


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    Answered by ICA_Forms on October 17, 2014 at 10:12 AM

    You can close the ticket.