What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All my form fields appear blank while trying to edit the submission from the Submissions page

    Asked by ICA_Forms on April 03, 2014 at 09:20 AM

    In admin for the linked form, clicking on More-> View Submissions, then clicking Edit does bring up the edit window, but all of the fields are blank, and not fillled in with the data on the form. 

     

    FYI, this was originally submitted as ticket 356920 (URL below), but I was told to break this up into several separate tickets.

     

    http://www.jotform.com/answers/356920-Seeing-multiple-issues-on-forms-with-translations-parameterized-URL-and-editing-submissions

    Page URL:
    http://www.jotformpro.com/form/33285140639960

    Submissions JotForm translations style size
  • Profile Image

    Answered by EliezerN on April 03, 2014 at 11:05 AM

    Upon testing the Edit Submission function with your form I was able to reprouduce the issue from my side too.

    However, I also tested the function with one of my forms, but it did not give the same issue, it worked fine. 

    So, I have forwarded this issue to our next level support so that they can help us to resolve this issue as soon as possible. We will inform you via this thead once it is resolved.

    Thanks for your understanding.

  • Profile Image

    Answered by ICA_Forms on April 04, 2014 at 02:10 PM

    Looking for an update on this ticket. Haven't heard anything in over a day and it's something we're still dealing with.

  • Profile Image

    Answered by Carina on April 04, 2014 at 03:36 PM

    I can tell you from the ticket that it's marked as urgent and already has a developer assigned.

    Unfortunatelly I cannot give you an estimate time for a solution, at it depends on the workload of the developers. 

    I apologize for all the inconvenience and thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by paulsimpson on April 05, 2014 at 12:26 PM

    Hi,

    Are you still experiencing this problem? I have just tried replicating this on my end but it seems to have been fixed already. If you are still having problems please try clearing your browser cache. If it still isn't fixed for you after this please let me know the browser you are using and I will investigate further.

    Thanks

    Paul

  • Profile Image

    Answered by ICA_Forms on April 07, 2014 at 10:35 AM

    Yes, this form was reverted back to a previous version as a fix to a different ticket, and now is working. It was related to adding a translation.

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 07, 2014 at 11:14 AM

    @ICA_Forms 

    Thanks for letting us know and glad to hear this is now resolved.

    Regards!