- imca_pawc_germanyAsked on April 03, 2014 at 11:47 AM
I'm having a problem with an active form. People are submitting information, the form is sending notification emails to the various parties who are supposed to receive them. However, the submission content is not being added to the email AND the form data is not showing up in submissions.
You can see the form here: http://form.jotformeu.com/form/32823560273351
Most of the fields are required also the first field "IMCA" or "PAWC". This is a required field with conditions.
One user must have filled it out because the condition was filled out and was also displayed in the submission.
But the content of the option field "IMCA" or "PAWC" was missing also in the submission itself.
But all the other users have also filled out the field and there was no problem, the content was correctly shown in the notification and also in the submission.
Sorry for my English and thanks for your help
- JotForm SupportEltonCrisAnswered on April 03, 2014 at 01:18 PM
Thanks and apologies for this inconvenience.
- imca_pawc_germanyAnswered on April 03, 2014 at 01:26 PM
thanks for your help. You´re right, it´s just one submission with blank in this field. But I didn´t edit something in this form. That´s the reason, why I don´t really understand this problem. But ok, we hope this was just a single case.
- imca_pawc_germanyAnswered on April 03, 2014 at 01:33 PM
just annother information. This field could not be removed or deleted at that time when the user was filling out the formular because this field with a blank has a condition. Only when the option "PAWC" is chosen the question "PAWC-Gruppe (eigene Einschätzung):" in this formular will be displayed. And this question was answered by the user. So he must have filled out the option with "PAWC".
- JotForm SupportMike_TAnswered on April 03, 2014 at 03:01 PM
The required fields validation looks good on your form, so it is probably that something went wrong with user's browser during submission. If you notice the problem once again, please let us know.