can't log into android app...

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    saltadministration
    Asked on April 03, 2014 at 12:19 PM

    Hello,

     

    Love, love jogform!  I just downloaded the android app and thought it would allow me to get into my jotform account on my phone.  But, when I try to login, it says username or password did not match.  I know the information I typed in is correct.  Any help?

    jen

  • Profile Image
    Carina
    Answered on April 03, 2014 at 01:39 PM

    I believe it is necessary for you to login with username instead of email address. Can you please confirm if you are trying to login with saltadministration username?

    If the problem still persists can you please tell us more about the brand/model of your phone and version of the OS?

    Thank you