I need help with new submissions

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    bglawaustin
    Asked on April 03, 2014 at 12:54 PM

    I need help with submissions. I recieve the initial "New Client Submission," but I also receive "Notifier 2." Since we are only allowed to receive 10 new submissions, it is doubling our intake pretty fast. Is there a way to not recieve the "Notifier 2?" 

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    Carina
    Answered on April 03, 2014 at 02:27 PM

    Upon checking your "New client form" I noticed you have 2 email notifications created, this is why you are receiving 2 emails on each new submission. Yet these emails don't influence your account's submission limit, this is to say that if you have one new submission but it sends 2 emails, it still counts as one submission.

    To remove one of the notification email please go to "setup and embed">Email alerts>select the preferred notification and click delete:

    Let us know if further assistance is needed.

    Thank you.