What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    transaction error with Authorize.net

    Asked by MichiganAfterSchoolAssociation on April 03, 2014 at 02:54 PM

    All of a sudden we are getting 

    Error during transaction

    This transaction cannot be accepted.

     

    when one uses the form at http://form.jotformpro.com/form/40814342320947

     

    I checked other forms we have using the same payment info and they used the same api and now fail.  Is this an issue here or with authorize?

     

    Thanks

    Page URL:
    http://www.jotformpro.com/form/40814342320947

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 03, 2014 at 05:14 PM

    It might probably be an issue with your Authorize.net account. Please contact their support staff and have them to verify if you need a new API key.