PDF editor: Annotate Picture widget does not update on edit

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    HuttonSafetyGroup
    Asked on December 08, 2021 at 12:33 PM

    Hi there,

    We are having issues with the Annotate Picture widget.

    When we fill out the form for the first time, take or upload a picture into the widget and submit the form, everything is works fine.

    1638983803_61b0e87b5fdce_

    If we go back into the form to edit the first picture we are unable to clear the widget so we just take a new second picture and it overrides the first picture.

    This is how it looks while editing:

    1638984585_61b0eb89c6e1f_

    But after hitting submit and the new pdf still shows the first picture while in edit mode I can see the second picture.

    This is how it looks on the pdf after editing:

    1638984655_61b0ebcf28a8f_


    The widget does not seem to update its content when edited.


    This is the form: https://form.jotform.com/213405619533251

    I hope you can help.


    Thank you

  • Profile Image
    Parker
    Answered on December 08, 2021 at 01:15 PM

    Hello,

    I was able to replicate this when you edit an annotated image the PDF editor never updates the image. I will escalate this to the developers for their insight into this.

  • Profile Image
    HuttonSafetyGroup
    Answered on December 16, 2021 at 11:21 AM

    Hi,

    Is there an update on this issue?

    Thank you

  • Profile Image
    Harvey
    Answered on December 16, 2021 at 12:13 PM

    Hello,

    We apologize for the inconvenience. Upon checking our back-end team is still working on your concern. I have sent them a follow-up message on this and we will update you on this thread as soon as we have information or updates.

    We appreciate your patience and understanding.

  • Profile Image
    HuttonSafetyGroup
    Answered on January 11, 2022 at 04:28 PM

    Hi there,

    I just wanted to see if there is any update since our clients depend on that widget working properly.

    Thank you

  • Profile Image
    Parker
    Answered on January 11, 2022 at 05:46 PM

    Hello,

    I don't see that there are any updates to this currently. I have reached out to the team assigned this to see if they would be able to provide any updates. Once they have something you will be updated here.

    Thank you for your patience.

  • Profile Image
    HuttonSafetyGroup
    Answered on February 14, 2022 at 06:08 PM

    Hi,

    Is there an update on this issue?

    Thank you

  • Profile Image
    Irish_M
    Answered on February 14, 2022 at 10:51 PM

    Hi,

    Apologies but we haven't heard back from our back-end team. Rest assured that you will be updated in this thread.

    Thank you.

  • Profile Image
    HuttonSafetyGroup
    Answered on March 17, 2022 at 05:41 PM

    Hi there,

    We are still running into this issue. Do you have any updates? Otherwise we will have to stop using the widget.


    Thank you

  • Profile Image
    Irish_M
    Answered on March 17, 2022 at 08:05 PM

    Hello,

    We apologize for the inconvenience.

    But we haven't heard back from our back-end team. 

    I totally understand how important it is but our backend team are doing their best.

  • Profile Image
    HuttonSafetyGroup
    Answered on May 03, 2022 at 06:10 PM

    Hi there,


    Is there an update on this? If you it won't get fixed in the near future please let me know so I plan accordingly and find other solutions.


    Thank you

  • Profile Image
    Sam
    Answered on May 04, 2022 at 12:32 AM

    Hello HuttonSafetyGroup,

    Unfortunately, we don't have an update yet.

    Our Developers are working on this as fast as they can. As soon as we have an update, we'll let you know.

    We appreciate your patience.