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  • Profile Image

    Whenever my clients hit submit on one of my forms, it goes to a blank page and all the information is lost. How can I fix this?

    Asked by SalemPersonnel on April 03, 2014 at 06:29 PM

    Below is our url that is having trouble.  It doesn't happen everytime but it happens enough to be a problem.  Would it help to not have our form embedded on our site but linked to yours? Please help my computer illiteracy. 

    Page URL:
    http://www.ywamsalem.org/staff-application-2/

    My Forms all and problem site
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    JotForm Support

    Answered by jonathan on April 03, 2014 at 10:08 PM

    Hi,

    Please re-embed the form to your website using its iframe code.

    Use this guide https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    I am suspecting a script conflict between the form and those in your website because when I tested your form on the website, the date field was not working

     

    Using the iframe embed should prevent any script conflict.

    Please try this and inform us if issue still remains.

    Thanks!