What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account keeps getting cancelled

    Asked by gnsi2013 on April 03, 2014 at 11:51 PM

    Hi there!


    I want to check about my subscription. My credit card number changed, and after that there's something that goes wrong every month when it comes time to pay for the service.  Please let me know how to proceed to make things better.

    Thank you so much!

    Ikumi Kayama

    cancelled my account check credit card and
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    JotForm Support

    Answered by ashwin_d on April 04, 2014 at 01:50 AM

    Hello Ikumi,

    Upon checking your account, I found that our payment processing partner was unable to charge your credit card for the following reasons:   "Authorization has failed for this transaction. Please try again or contact your bank for assistance"

    It seems you have upgraded your account again on April 02, 2014 but did not mention your username while making the subscription payment. I have cancelled your subscription and refunded the amount for order #79253204.

    Please use the following URL to upgrade your account again and henceforth you should not have any trouble:  

    http://www.jotform.com/upgrade?username=gnsi2013&account_type=PREMIUM&period=monthly

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!