Completion of form Email.

  • creativedistrict
    Asked on April 4, 2014 at 1:32 AM
    i have been receiving emails that is suppose to be sent to the person who completes the form. when my customer completes a form, they are the people who are suppose to recieve the confirmation. not me. Please let me know what should i change in this case. i've gone through the notification tray, however, all settings are the same like my previous forms.. Please help me reply to their email that they registered with.
    Jotform Thread 357724 Screenshot
  • Elton Support Team Lead
    Replied on April 4, 2014 at 3:30 AM

    Hi,

    I just checked that form (James Cooks University Graduation Ceremony 2014 ) and it has 2 notifiers and 1 autoresponder so your form should work normally as intended. However, I noticed that it is different from the form on your screenshot. None of the notifiers has "Gown Hire Request Submissions Form" subject line so I am suspecting this is from your different form. Kindly probe it further. Make sure your other form has autoresponder and not notifier.

    If you need any further assistance, let us know here. Regards!