What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Completion of form Email.

    Asked by creativedistrict on April 04, 2014 at 01:32 AM
    i have been receiving emails that is suppose to be sent to the person who completes the form.when my customer completes a form, they are the people who are suppose to recieve the confirmation. not me.Please let me know what should i change in this case.i've gone through the notification tray, however, all settings are the same like my previous forms..Please help me reply to their email that they registered with.
    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 04, 2014 at 03:30 AM


    I just checked that form (James Cooks University Graduation Ceremony 2014 ) and it has 2 notifiers and 1 autoresponder so your form should work normally as intended. However, I noticed that it is different from the form on your screenshot. None of the notifiers has "Gown Hire Request Submissions Form" subject line so I am suspecting this is from your different form. Kindly probe it further. Make sure your other form has autoresponder and not notifier.

    If you need any further assistance, let us know here. Regards!