What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Free vs paid subscriptions

    Asked by Judy Jones on April 04, 2014 at 04:58 AM

    I have successfully received our first online form, with PayPal payment!

    Most of the time, the free version will be sufficient, with 10 submissions with payment each month. However, we will have approximately 4 months per year when this will not be sufficient (during our membership renewal times). Will I automatically receive a notification that I need to upgrade? I understand from the FAQ section that I can downgrade when this need subsides - would that be correct?

    Thank You.


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    JotForm Support

    Answered by ashwin_d on April 04, 2014 at 05:59 AM

    Hello Judy,

    Yes that is correct.

    Whenever you are reaching close to your submission limits, warning emails are sent to you. You will get sufficient time to upgrade your account before your forms are actually disabled.

    Yes you can upgrade or downgrade your account anytime. You just need to ensure that you downgrade your account before the renewal payment date.

    Hope this answers your question.

    Do get back to us if you have any questions.

    Thank you!