What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    File Upload: Unable to upload file always getting

    Asked by paul.armsby on April 04, 2014 at 06:14 AM

    We are unable to upload files, the message invalid file type is shown when correct file and size is selected.

    Please advise



  • Profile Image

    Answered by jedcadorna on April 04, 2014 at 09:42 AM


    Thanks for reporting this to us. I have forwarded this to our dev team to rectify the issue. We apologize for any inconvenience.

  • Profile Image

    Answered by jedcadorna on April 04, 2014 at 10:01 AM

    Hi Paul,

    Our devs has already fix the issue. Kindly test it again and let us if the issue still persist.

  • Profile Image
    JotForm Support

    Answered by Welvin on April 04, 2014 at 10:13 AM

    Just an additional note. If the error is still there after reloading the form, re-saving it to our form builder should fix it.

    Again, our apologies for this issue.