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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Second Request please: still am not receiving email notifications when form is sent

    Asked by bcsibob on April 04, 2014 at 09:29 AM

    Good Morning,

    I wrote you yesterday about still not receiving the below form. I tried all of the suggestions, settings, whitelisted your email address and everyhting else that is posted on your forum. Still, no emails. Please, will you help me? Thank you!

     

    Alice

    please send reponse to my email address: alice@chefalicecooking.com

    Page URL:
    http://www.bcsiservice.com/#!service-request-form/c4ab

    email email notifications not receiving email Emails style size
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    JotForm Support

    Answered by ashwin_d on April 04, 2014 at 11:16 AM

    Hello Alice,

    Upon checking your form's notification email alert, I did not find any issue with that. You should be receiving the submission emails normally. Have you checked your spam folder already? Please see if the emails are in your spam folder. Our email logs confirms that the emails are being sent successfully. Please check the log below:

    /var/log/jotform/amazonSES.log:[04/Apr/2014:10:05:32 -0400] 40604472316145 AmazonSES Sent email to info@bcsiservice.com -  MessageID:000001452d0f0e2a-5b3d145f-6c45-4111-9dd8-1695cc6247d1-000000 - RequestId:2e78ecb1-bc02-11e3-88c4-b9cff124537a

    This is strange that white listing domains have not resolved your issue. Please be noted that you can also setup a custom "Sender E-mail" option. This guide should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Please try the custom sender email options and see if that helps you in anyway. You may also like to login to your webmail account and check all your folders there.

    Hope this helps.

    Do get back to us if the custom sender email also does not solve your problem.

    Thank you!