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    If Special Pricing function is enabled, the product price will not be updated if I change the price from the wizard

    Asked by run4thepaws on April 04, 2014 at 10:45 AM

    I need to know how to update the price.  I have gone through the wizard and adjusted it appropriately.  It looks correct on the form in jotform.  I then save.  I then preview and it is incorrect.  When I look at it on my site, it is still incorrect.  I need it to be the correct price.  Thanks in advance for helping to correct this issue.


    On the screenshot it shows the old price of $31.25

    The new price is $26.25

    Page URL:

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    Answered by EliezerN on April 04, 2014 at 12:42 PM

    I understand what you mean. The changes are not reflected in the form when viewing it in real time. So, I cloned your form to test it from closer, I applied many troubleshooting meausures, like removing the current payment tool and readding it, and after making tests I found that the cause of the issue ist the Special Price property, once I disabled it, the form worked fine: 

    Here is my cloned form with the Special Price disabled: http://form.jotform.co/form/40934873772869

    So, I have forwarded this issue to our next level support so that they can fix it as soon as possible. We will inform you via this thread once it is resolved.