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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    If Special Pricing function is enabled, the product price will not be updated if I change the price from the wizard

    Asked by run4thepaws on April 04, 2014 at 10:45 AM

    I need to know how to update the price.  I have gone through the wizard and adjusted it appropriately.  It looks correct on the form in jotform.  I then save.  I then preview and it is incorrect.  When I look at it on my site, it is still incorrect.  I need it to be the correct price.  Thanks in advance for helping to correct this issue.

     

    On the screenshot it shows the old price of $31.25

    The new price is $26.25

    Page URL:
    www.run4thepaws.wordpress.com/registration

    Screenshot
    JotForm preview site and
  • Profile Image

    Answered by EliezerN on April 04, 2014 at 12:42 PM

    I understand what you mean. The changes are not reflected in the form when viewing it in real time. So, I cloned your form to test it from closer, I applied many troubleshooting meausures, like removing the current payment tool and readding it, and after making tests I found that the cause of the issue ist the Special Price property, once I disabled it, the form worked fine: 

    Here is my cloned form with the Special Price disabled: http://form.jotform.co/form/40934873772869

    So, I have forwarded this issue to our next level support so that they can fix it as soon as possible. We will inform you via this thread once it is resolved.

    Thanks