What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Applicants are having trouble completing the form.

    Asked by winchesterequipment on April 04, 2014 at 11:34 AM

    Applicants are saying the form data fields are running into each other, looking strange on their computers. They are also saying that when they get almost finished the app, the screen 'kicks them off'. Any help is appreciated

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    JotForm Support

    Answered by Welvin on April 04, 2014 at 01:06 PM


    I don't see any issues to the form. I can fill it up using any of my browser such as Google Chrome, Firefox and IE10. I also don't see any codes or added plugin to the form that causes it to auto kick user or auto close the browser.

    Do you know if your applicants notice some errors to the page? We appreciate if you can ask that.

    Furthermore, try re-embedding the form using our iFrame Method: Getting the Form iFrame Code. Then check if the issue would happen again.