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    MY form wont accept some pdfs

    Asked by fentonm on April 04, 2014 at 12:08 PM
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    Answered by EliezerN on April 04, 2014 at 01:53 PM

    Hi,

    Can you please let us know if this is the form you are having trouble with? http://www.jotformeu.com/form/30994085760361

    And is this the error you are refering to? 

    I cloned your form to see I was able to reproduce the issue, however, my cloned version works with no issues. I also tried with one of my own forms and still no problems.

    So, since my cloned form is working fine I thought that you may have some integrations enabled in the form and when I checked your form, the Dropbox integration is enabled. So, can you please try removing the Dropbox integration, and then try to upload a PDF file.

    Then try building the integration again. It is possible that the integration got corrupted somehow and it causes the issue. After that make sure to test the form.

    If the issue still persists, do not hesitate to contact us.

    Thanks