What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    People can no longer submit form, unless something is typed into the "Street Address Line 2"

    Asked by RhinoForms on April 04, 2014 at 12:19 PM

    This was working, as we have a number of people that have submitted this form, but recently if something is not typed into the "Street Address Line 2" field, they cannot submit the form and get the error "this field is required".  I received a complaint that someone could not register, so I replicated the problem on 3 different computers in the office.

    Need this fixed as soon as possible, as we are less than a week away from the event.



    Page URL:

  • Profile Image

    Answered by EliezerN on April 04, 2014 at 02:01 PM

    We are really sorry for the inconveniences this may have caused.

    This issue was due to some fixes one of our developer performed to resolve another problem. Fortunately, it was reported quickly and it was fixed already. I tested your form and I was able to submit the form with no issues even without filling out the "Street Address Line 2" field.

    If the issue still persist from your side, please follow these steps:

    1. Go to Edit your form in the form builder and simply Save it again. Then the form should work correctly.

    2. Clear your browser cache, possibly the browser is still reading the cache of the form with the issue.

    Kindly let us know if you still need assistance with this inquiry.