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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All the conditions I created on my form dissapeared

    Asked by Barkley on April 04, 2014 at 12:29 PM

    All my conditions in the form "List-FL-SEFL-Residential " has disapeared.  How can I get them back?

    style size font all conditions
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    JotForm Support

    Answered by TitusN on April 04, 2014 at 02:18 PM

    Hello,

    I checked your form (http://www.jotform.us/form/31677371924158) and found 36 conditions already saved on it:

    Are these the ones that are missing?

    If you still can't see them, please log out - clear your browser cache and log back in...

    Do you see the conditions now?

    Let us know.

  • Profile Image

    Answered by Barkley on April 04, 2014 at 04:00 PM

    I did the steps as requested.  Only 2 conditions that I had added until I recognized the conditions were gone were in the form.  Can you get conditions you see back.  I do not care if I have to recreate the 2 newest conditions.

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    JotForm Support

    Answered by jonathan on April 04, 2014 at 05:53 PM

    Hi,

    You can use the revision history feature to restore the form to a saved point where there are still all 36 conditions setup on it.

    Please refer to this article -Introducing-Form-Revisions-Never-Lose-Your-Work-Again-

     

    How to Use Revision History
    After selecting a form on My Forms page click "More" and then select "Revision History".
    form revisions

    --

    NOTE:

    Pleae make sure you do revert to the saved point where all the conditions setup are existing.

    Hope this help. Inform us if you need further assistance.

     

    Thanks.

  • Profile Image

    Answered by Carina on April 04, 2014 at 05:55 PM

    I checked your form and only two conditions were showing on my end too. I created a copy of your form and could see the 36 conditions.

    You may try to clone this form to see if it solves. I cleared you form's cache.

    http://www.jotform.us/form/31707330099150

    If it doesn't solve it might be some bug related to your account.

    Let us know if the problem persists.

    Thank you

  • Profile Image
    JotForm Support

    Answered by jonathan on April 04, 2014 at 05:58 PM

    Actually this was the form http://www.jotform.us/form/31677371924158  that have the multiple conditions on it.

    From that look of it, they are not really lost. -- its just that it was the wrong form being look at.

    Thanks.

  • Profile Image

    Answered by Barkley on April 04, 2014 at 06:30 PM

    Using the revision history allowd me to get it back.

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    JotForm Support

    Answered by jonathan on April 04, 2014 at 07:10 PM

    Thank you for taking the time to update us about this.

    Contact us again anytime for any assistance needed.

    Thanks.