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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some people can not sign my phone on their mobile device

    Asked by HITSINSTALL on April 04, 2014 at 01:20 PM

    I have a form with 2 signature feilds. Some users can not sign the form on their mobile devices but others can. It is

    imperative that all users can sign my form. Please advise if you have a work around.

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    JotForm Support Manager

    Answered by Jeanette on April 04, 2014 at 02:56 PM

    Are you sharing the direct link of the form? Or is this embedded in a website? If so, can you please share the URL with us?  You might need to use iFrame code to make this to work.

    Alternatively, since we got 2 widgets for signatures. Try to using the E-signature widget rather than the Smooth Signature one.

    Let us know if this is not of help and we will gladly keep assisting you to resolve the issue.