How can we change who is responsible for the account?

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    spratt2
    Asked on December 09, 2021 at 05:49 PM

    We have had a change in Directors and need to have the Director information (username) and password reset. How would we go about doing that?

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    Kenneth_C
    Answered on December 09, 2021 at 08:42 PM

    Thank you for reaching support,

    You may change the username on your Account Settings:

    1639100496_61b2b05049634_w1.png

    Here is how: https://www.jotform.com/help/526-how-to-change-the-username/#_.

    Awaiting your response.

    Best.

  • Profile Image
    spratt2
    Answered on January 13, 2022 at 05:02 PM

    Hello,


    I have changed the username for the account, but all verification emails are still routed to Dana Harper. How can I get everything rerouted to spratt@duncanvilleisd.org as I am the new owner of the account?

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    Kenneth_C
    Answered on January 13, 2022 at 10:11 PM

    Hi there,

    You may change the email address on the account by going to the SETTINGS:
    1642129776_61e0e97048df4_s1.jpg

    Here is the related guide: https://www.jotform.com/help/1271-how-to-change-your-account-email-address/

    Let us know if you have further questions.

    Best.