How do I populate a field based on a previous selection?

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    Asked on July 26, 2011 at 10:44 AM

    I have a software order form where the user selects the product. Depending on the product selected they get different download user name and password. I want to display this in the confirmation email that is sent . How can I accomplish this? 



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    Answered on July 26, 2011 at 02:35 PM

    Hi Jonathan,

    I have a solution for you, but it will only work if there is only one (1) username/password combo associated with a selected product. You may test this sample form to see this in action.

    If you're interested, please read on.

    First step is to create an autoresponder for each product option in your form. If you have 3 products, for example, then you would need to create 3 autoresponders as well.

    Please watch this video to learn how to create an autoresponder. You can name each autoresponders after the products you offer for quick reference. Customize the email message to your liking, and of course, insert the username and password for the download links.


    Then create conditions in your form so that it will send a different email to the user depending on the product selected.



    Create conditions such as the one above for your other products.



    When you finish creating these conditions, your email alerts should look like this:


    Hope you find this useful. If you're having problems understanding the steps I have described in this solution, please let me know. Thanks!


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    Answered on July 26, 2011 at 03:04 PM


    Thanks very much for the prompt and detailed answer. I got there in the end independently, but I think your reply will also be useful for others.

    In the future conditional field logic would be very useful to avoid proliferation of too many email templates. But I understand its always a balance to avoid too much complexity.



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    Answered on July 26, 2011 at 03:34 PM

    It's nice to hear you were able to do it before my response. I'll stamp your arm with a star for that. Kidding! :)

    Conditional fields in the email template is exactly what crossed my mind when I first read your post, since some of our users have requested for it in the past. If I remember correctly, it was already added on our feature request list. However, we cannot guarantee it will be implemented, as we receive so many requests every day.

    Last I heard though, our development team is planning on re-working the email alert system. Hopefully, that feature gets included in the overhaul.