I'm having trouble trying to upgrade.

  • Profile Image
    Amanda Vantol
    Asked on July 26, 2011 at 12:18 PM

    The last time I tried to upgrade, my husband disputed the charge as he didn't recognize the supplier. I've tried to contact plimus to apologize and get them to recharge my work card instead, but they haven't gotten back to me. Now they won't put a new charge through.

    Could you please help me with this?

    Thanks,

    Amanda

  • Profile Image
    mliz
    Answered on July 26, 2011 at 12:34 PM

    Hi Amanda,

    In order to re upgrade you need to click on the Upgrade link
    shown in your JotForm account. You will then be prompted for
    the subscription you wish to be upgraded to together with the
    billing period. From here you will login to your plimus account
    to complete the upgrade process.

    Let us know if this procedure did not work.

    Regards,
    Mliz