What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm having trouble trying to upgrade.

    Asked by Amanda Vantol on July 26, 2011 at 12:18 PM

    The last time I tried to upgrade, my husband disputed the charge as he didn't recognize the supplier. I've tried to contact plimus to apologize and get them to recharge my work card instead, but they haven't gotten back to me. Now they won't put a new charge through.

    Could you please help me with this?

    Thanks,

    Amanda

  • Profile Image
    JotForm Support

    Answered by mliz on July 26, 2011 at 12:34 PM

    Hi Amanda,

    In order to re upgrade you need to click on the Upgrade link
    shown in your JotForm account. You will then be prompted for
    the subscription you wish to be upgraded to together with the
    billing period. From here you will login to your plimus account
    to complete the upgrade process.

    Let us know if this procedure did not work.

    Regards,
    Mliz