What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email confirmation

    Asked by Lostdogsmn on April 06, 2014 at 10:03 AM

    Hi

    How do I add an email message to go out after a form is submitted?

    Thanks!

    email message thanks email message
  • Profile Image
    JotForm Support

    Answered by liyam on April 06, 2014 at 11:27 AM

    Hello Lostdogsmn,

    There are two types of e-mail alerts that you can use in a form.  The autoresponder is designed for sending emails to the form user (the person who filled up the form).  The other one is the email notification or notifier.  This is for sending email alerts to the form owner.

    You can also learn more about notifiers and autoresponders on this user guide.

    If you have other questions or concerns, please do let us know.

    Thanks.

  • Profile Image

    Answered by Lostdogsmn on April 06, 2014 at 11:30 AM
    I did set up the autoresponder to email something I wrote to the person
    submitting the form. I tested it myself and still have not gotten any
    response...





    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 06, 2014 at 12:12 PM

    @Lostdogsmn

    Hi,

    I test submitted your form https://www.jotform.com/32715371854962 and I was able to received the autoresponder e-mail to my inbox.

     

    Please take note that in your form, the autoresponder Recipient E-mail is set to Contact's E-mail field in your form.

    Check also if perhaps the e-mail was filtered by your e-mail client and was redirected to spam folder.

    Inform us if issue persist.

    Thanks!

  • Profile Image

    Answered by Lostdogsmn on April 06, 2014 at 12:20 PM
    That's says invalid url


    ...
  • Profile Image

    Answered by Lostdogsmn on April 06, 2014 at 12:20 PM
    I was not able to get the auto responder, its not in my spam. I dont know
    why you did when I didnt...
    I did make sure its set to contacts email.




    ...
  • Profile Image

    Answered by Cesar on April 06, 2014 at 12:42 PM

    I have also performed a test to a test gmail account:

    https://shots.jotform.com/cesar/screens/founddogautoresponse.png

     

    Please try performing the test on various email addresses to verify if the issue only follows the email address you have already tried.

     

    Do let us know if the issue persists. Thank you.