What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditions doesn't work correctly

    Asked by vytautas.civilis on April 06, 2014 at 12:00 PM

    Dear Fellows,

     

    I've created the form with conditional sections hiding/showing.

     

    This doesn't seem to be working correctly for some reason.

    I'm attaching the screenshot with the ruleset.

    It works for condition No. 2, but doesn't work for condition No. 3:

    I can still see the section "Lukas" after selecting "Dovydas".

     

    Am I missing something about conditions behavior, or is this something that might be fixed at your side?

     

    Eagerly looking forward to your reply.

     

    Regards,

    Vytautas

    Page URL:
    http://form.jotformeu.com/form/40953957650363?

    Screenshot
    doesn't work sections section 3
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 06, 2014 at 12:50 PM

    Hi, upon checking your conditions, I see there is conflict because when you set a field to show once a specific selection is done, it means it is hidden until that selection is meet. I have cloned your form, and did some conditions based on what I understood you are trying to accomplish:

    You may try my example of your form, and let us know is that is how you want it to work, if not, please specify how you want it to work.

  • Profile Image

    Answered by vytautas.civilis on April 06, 2014 at 12:56 PM

    Hi,

    Thanks for very quick response.

     

    I'm not sure I understood the reasoning, but your form works as I'm trying to achieve. Would it be possible to see the ruleset?

  • Profile Image
    JotForm Support

    Answered by jonathan on April 06, 2014 at 01:01 PM

    Hi,

    You may clone the sample form provided by our colleague BDavid

    Use this guide -How-to-Clone-an-Existing-Form-from-a-URL

    This is the URL of the test form 

    http://www.jotformpro.com/form/40954390752964

    --

    When you clone the form, you will be able to see and study the condition logic setup on the form using the form builder.

    Hope this help. Inform us if you need further assistance.

    Thanks!

     

  • Profile Image

    Answered by vytautas.civilis on April 06, 2014 at 01:29 PM

    Amazing support :) And cool cloning function.

     

    I've struggled with the original form though, and created simplified version (that would work as well):

    http://form.jotformeu.com/form/40954872038360?

     

    The idea is that if you select any guy, you'd be able to see two others for evaluation.

    It's working ok for 1st guy, for 2nd I can see only one guy, and for 3rd guy I don't see anyone.

     

    I don't hide any section, just showing (as in BDAVID's example). Any tips&tricks for that?

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 06, 2014 at 02:14 PM

    Hi, Now I understand better how it has to work, please see my example. See as well the conditions I set up:

    You may clone my form if you want to. Let us know if you have more questions we will be glad to assist you.

  • Profile Image

    Answered by vytautas.civilis on April 06, 2014 at 02:34 PM

    This will work for sure.

     

    Thanks a lot for great help!