What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email confirmation

    Asked by gapettet on July 26, 2011 at 02:30 PM

    I recently received at least two submissions for which I was not sent an email confirmation.  Can you help identify the problem?  Follow up resubmissions were caputed.


    Add form -

    Submission Date

    2011-07-26 12:23:26


    Change to Class form -

    Submission Date

    2011-07-26 08:41:32
    Page URL:

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    JotForm Support

    Answered by NeilVicente on July 26, 2011 at 03:16 PM


    I have accidentally deleted the email address in your post. I was thinking about protecting your privacy, since this is a public forum. Can you please post again the email address that is not receiving notifications?

    I have already set this thread to private. We'll await your response. Thanks!