We have upgraded and forms are not working, what to do?

  • Profile Image
    emediagc
    Asked on April 07, 2014 at 08:54 AM

    URL of none working forms:
    http://form.jotformpro.com/form/23054384323953
    http://form.jotform.us/form/40732798225157

  • Profile Image
    ashwin_d
    Answered on April 07, 2014 at 10:26 AM

    Hello emediagc,

    Upon checking your account, I found that you have successfully upgraded to premium monthly plan. These two forms are actually disabled and that is the reason why it is not working. I would suggest you to enable these forms. Please check the screenshot below: 

    The following guide should help you on how to enable your form:  https://www.jotform.com/help/180-How-to-Change-the-Status-of-Forms

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!