What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We have upgraded and forms are not working, what to do?

    Asked by emediagc on April 07, 2014 at 08:54 AM

    URL of none working forms:
    http://form.jotformpro.com/form/23054384323953
    http://form.jotform.us/form/40732798225157

    upgraded and JotForm
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    JotForm Support

    Answered by ashwin_d on April 07, 2014 at 10:26 AM

    Hello emediagc,

    Upon checking your account, I found that you have successfully upgraded to premium monthly plan. These two forms are actually disabled and that is the reason why it is not working. I would suggest you to enable these forms. Please check the screenshot below: 

    The following guide should help you on how to enable your form:  https://www.jotform.com/help/180-How-to-Change-the-Status-of-Forms

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!