What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I Need to be able to accept credit cards on my site using your form.

    Asked by angryboy3000 on April 07, 2014 at 11:05 AM

    H! I am a premium membership account. I want to be able to use your form to accept credit cards to my site as well as Paypal. At this time. I am able to accept Paypal payments but every time someone tries to pay with credit card they get this response: Invalid Configuration - This transaction cannot be processed. The merchant's account is not able to process transactions.

    Please help! I am using your form to look more professional to our clietele.



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    JotForm Support

    Answered by ashwin_d on April 07, 2014 at 11:48 AM

    Hello Matt,

    The problem seems to be related to your PayPal Pro merchant account configuration. If you are seeing this error most likely, you may have not accepted the agreement for using PayPal Payments Pro in your PayPal account. If you have already accepted the agreement and are still receiving this message, you need to contact PayPal to have your account activated manually.

    You may like to check the following URL for more information on this:  https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes

    Thank you!