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    The uploaded PDF file through my form cannot be downloaded, it says "Access denied"

    Asked by aprilmiller30 on April 07, 2014 at 12:14 PM

    Keeps saying acess denied..could this be bc the PDF file its self is locked?

    Screenshot
    pdf file
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    Answered by EliezerN on April 07, 2014 at 01:25 PM

    Probably an error occurred in the upload process and the file got corrupted somehow, and that's why it cannot be downloaded. However, I can see that the file was uploaded again in a new submission and at this time it downloads with no issues:

     

    If you still need assistance with this issue, kindly let us know and we will forward this bug to our next level support.

    Thanks

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    Answered by aprilmiller30 on April 07, 2014 at 01:50 PM

    Thank you..I beleive it was a corrupt file as well..they reloaded it and it doenloaded fine..